1 Abbott Operational Excellence Intern interview questions and 1 interview reviews. Operational Excellence is a state of readiness that is attained as the efforts throughout the organization reach a state of alignment for achieving its strategies; and where the corporate culture is committed to the continuous and deliberate improvement of company performance AND the circumstances of those who work there – to pursue ‘Operational Excellence by Design‘, and not by … Jason Piatt. 8 Director of Operations Interview Questions It seems that no time is convenient to pause the action and review strategy. Authors Michael Treacy and Fred Wiersma describe three generic competitive strategies, or value disciplines: operational excellence, customer intimacy and product leadership.These are described in their book, The Discipline of Market Leaders (1997). 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