For technical support, it encourages users to turn to video tutorials, its knowledge base and user guides to solve basic problems. And, if you’d like to create this kind of contact form on your website, you might be interested to know this was all achieved using the. One key differentiator is how well you use the email signup form or pop-ups. If you are not already building an email list, then see our guide on why it is so important to build an email list. SleekBot can take care of these and pass along the useful interactions to part of the company’s sales team. Past Sessions. 8291791. And, if you like the idea of adding this kind of bot to your contact page/website, simply visit, If you like this multi-step design, you can. Get creative with your Submit button. Contact Form Best Practices. Now, if you’re wondering how effective this has been for Brandwatch, there just so happens to be a case study on the Drift website that explains how much of an impact its chat software has had. Taking the concept of simplifying complex contact pages even further, we have. So when I type in “I can’t log in to my account” and hit the. Automation Insider, Startup Marketing From address. As soon as interested parties click on the. Unlike social media, contact form allows users to communicate with you privately which builds confidence and closes sales. And here’s a form with two columns. Often users get form fatigue and leave before completing the entire form. Many premium WordPress themes come with built-in styles for forms. This is powered by Solvvy, an AI customer support system that provides instant answers to common user problems. Name * First Name. Let me be clear, I’m not recommending anyone to remove the contact page from their website but Rejoiner does provide a fitting (even if extreme) example of the alternatives to traditional contact forms. Join our exclusive early-adopter Slack community, to help shape the future of our ventures & get early access to new products. Please Do NOT use keywords in the name field. , which offers a free chatbot builder for businesses using the company’s free CRM. Back to Top. Like a few of the companies we’ve already looked at, Unbounce specifies which types of interactions it wants from users and this helps to segment actions before they even happen. This helps you capture partial entries from your forms. Admittedly, it’s not the most advanced builder on the market and it doesn’t provide any form analytics to help you optimise and improve performance. In this case, one form isn’t going to cut it and Moosend has to create a single contact page that directs users to where they need to go. . … I think sounding more human is key. Adhere these best contact form UX practices and you’ll help users fill out the form on your WordPress website as quick and easy as possible. Trusted by over 1.3 million readers worldwide. First, Moosend provides a dedicated contact channel for people who want to contact the sales team and talk about pricing, plans, features, etc. But this is another example of the contact form taking a back seat while Tune encourages users to complete specified action and uses a chatbot to capture leads who might otherwise slip away. Hey Guys - We currently just have an email address on our 'contact us' webpage, and I'm going to switch that to a Marketo form to save us from manually inputting 'contact us' leads into Salesforce / Marketo. Which is why you’ll see a lot of calls-to-action towards the bottom of important pages – and there’s no reason you can’t have both. This will allow you the flexibility to be more creative without writing any code. Zeroqode gets right to the point on its contact page, providing a simple, easy contact form for people to fill out. No Reply Email addresses suggestions: noreply@websitedomain.com; DoNotReqply@domainname.com; Good Email Subject … If you’re a fan of Zendesk’s contact and customer support system the good news is you can implement it for yourself by trying out Zendesk’s range of support and sales products. Redirecting users give you a chance to show them your most helpful resources such as your most popular content or offering a discount code. You can make well designed and customised forms … You’ll find a whole bunch of. These are the kind of benchmarks you should be aiming for. Simply put, it helps you get more leads without increasing your traffic. This bot is powered by HubSpot, which offers a free chatbot builder for businesses using the company’s free CRM. and visitors also have the options of live chat for an instant response, as well as a help section and a number of webinars for guidance on using Moosend’s software. Productivity Tools, Privacy Policy | Cookie Policy | Terms of Use, © 2020 Venture Harbour Ltd is a company registered in England and Wales. You will need some HTML, CSS and PHP skills – or a developer with the same skills – to work with the source code, but this can be a good option if you want something a little bit different from typical WordPress plugin contact forms. Does your M&A firm or Private Equity group want to generate more inbound lead flow online? This time we’re looking at a fullscreen, multi-step offering that would make a fine alternative to the traditional contact page. If you are using the pro version of WPForms, then you can still see the form entries inside the WordPress admin area. Avoid looking like spam. For more pressing matters users can contact the support team although they’ll have to wait for a response. Regardless, it packs some impressive features and this includes its own dedicated form builder tool. While it serves the purpose, you can use it as an opportunity to stand out. button, I haven’t got any criticisms. How to Create an Email Newsletter the RIGHT WAY (Step by Step), Free Business Name Generator (A.I Powered), How to Create a Free Business Email Address in 5 Minutes (Step by Step), How to Move WordPress to a New Host or Server With No Downtime. is an online platform that helps investors choose the best brokerage firm for them, based on what they’re investing in and their level of experience. As you can see, the company vertically stacks five input fields and one drop-down list – all of which are required fields – over a textarea for users to write their message. While most users want to contact you privately, some may prefer to get in touch on Facebook or Twitter. If you liked this article, then please subscribe to our YouTube Channel for WordPress video tutorials. In this case, one form isn’t going to cut it and Moosend has to create a single contact page that directs users to where they need to go. What are the Costs? When you create a multi-page form or a form with a lot of fields, then you risk reducing your conversion rate. Clearly, it’s prioritising sales enquiries but it’s not closing the door on other interactions and this setup makes it easy for the company to segment messages by value/importance. Those three are the most basic information you need to gather with the contact form. BrokerNotes increased its homepage conversions from 11% to 46% by switching to multi-step forms but the aim with its contact form is a little different. MailrLite’s own contact page is about as good as an example as you’ll find. We hope this article helped you learn the best practices of great contact form page designs. Serene Best practice to set up mail. That’s not just any call-to-action sitting above the contact there either, it’s a damn good one – and the one waiting just below it is arguably even better. Here at Venture Harbour, we’ve spent a lot of years rethinking, redesigning and optimising web forms to maximise results and squeeze every possible conversion we can out of our forms. First of all, I want to credit Moosend for having a visible “Contact” link in the header of its website. Best practices for mobile-optimized contact forms include: opting for fewer fields, using auto-focus on the first field, placing labels above the fields, using the “show password” option to avoid mistypes, replacing dropdowns with radio buttons and be finger-friendly by using sufficient spacing between elements. Let's have a personal and meaningful conversation. It’s well-organized, quick and painless. , 8,300 total conversions via Drift, 674 meetings booked through the bot and 1,300 email captures. In addition to having a contact page, this approach puts a contact form in your website’s footer, essentially turning every page into a contact page. As for the forms themselves, these are created with. While this might not be the ideal customer support setup, it is a good example of how small businesses can provide online resources to mitigate a lack of a complete support team. That said, you’ll want to be a paying customer with its sales software to make the most of the contacts and data your bot generates. And, if you like the idea of adding this kind of bot to your contact page/website, simply visit Drift for more details. In the case of Creative Design Architects, they’ve gone for footer forms instead of a dedicated contact page. If a user clicks I need help! In terms of generating valuable leads and interactions from users, possibly not so much – but that’s Zeroqode’s call to make. And, if you’d like to create this kind of contact form on your website, you might be interested to know this was all achieved using the Contact Form 7 plugin for WordPress. You created one contact form, and it has been live for a while. WPBeginner is a free WordPress resource site for Beginners. [Infographic], 30 Legit Ways to Make Money Online Blogging with WordPress, Self Hosted WordPress.org vs. Free WordPress.com [Infograph], Free Recording: WordPress Workshop for Beginners, 24 Must Have WordPress Plugins for Business Websites, 5 Best Contact Form Plugins for WordPress Compared, Which is the Best WordPress Popup Plugin? Do you need to enhance your contact kind web page design? Further Reading. Let users know what kind of questions you can help them with. However, we always recommend having a contact page as users tend to expect them and they’re also important for local SEO. Thanks for choosing to leave a comment. and this median hasn’t changed a great deal over the past five years. and customise it to meet your needs. The visual form design is nothing to get excited about but ActiveCampaign has already segmented interest by the time users get this far so it doesn’t take a very complex form to get the job done by this stage. The key thing to learn from this example is that your forms aren’t the only deciding factor in form conversion rates – you also have to consider how your contact page is structured and integrated on your website. One of the key instruments for creating trust in your customers is the “Contact Us” page. VAT No. Forms are difficult. It ensures them that there are real people behind your contact form page who will be answering their questions. Before users can fill out a single field they’re reminded about why they should be signing up for a free trial instead. Getting back to the footer form, these can be a great way to get people involved with your brand once they reach the bottom of your page. First of all, you want to think carefully which is the goal of your contact form. And, like many of the examples we’re looking at today, Zeroqode reinforces its contact page with a chatbot, this time powered by Intercom – a platform we’ve got a lot of experience with here at Venture Harbour. We’ve increased conversion rates by as much as 743% through form optimisation and improved the quality of our leads so that more of them turn into paying customers. through form optimisation and improved the quality of our leads so that more of them turn into paying customers. Often WordPress hosting providers have poorly configured mail functions which stops your contact form plugin from sending email notifications. One approach we don’t see too often is footer form designs, but they can be highly effective. We talk about contact form best practices for your website, including the best questions to ask when it comes to booking clients. You don’t put a contact form on your website to get an inbox filled with Hey, how’s it going messages and spam from bots. WPBeginner® is a registered trademark. The best Contact Us pages have designs that fit the brands. What is the Catch? Great article guys, and I appreciate the example you have shared as well. This summarizes the reason for the message and helps you redirect the message to the right department. Use a single-column layout We all know how annoying it can be when a signup form appears right after you land on a website, before learning what the site is all about. Company No. People with more specific or general queries can fill out the contact form although it’s a safe bet these contacts won’t be treated as a priority over the clear conversion goal Sleeknote is aiming for: bookings. Users can also ask the community, update their Zendesk products and request cross-platform help for troubles related to more than one product. Try these tips to ensure deliverability! And an option that is handled with patience and care. Contact Form. Once again, Tune is encouraging people to complete valuable actions rather than simply filling out contact forms with generic messages. Nice article, thanks. That’s why we recommend that keeping your contact form fields to a minimum level and only add fields that truly help you better understand the user’s question. You may have noticed that a lot of contact pages on different websites follow a simple and very predictable layout. Zendesk provides customer service and sales software for businesses so you would like to think its own contact page is an example worth learning from. This means the company can’t have a sales and support team in the same vein as a company like ActiveCampaign and many of the other examples we’ve looked at today. Contact Form Best Practices. In the case of Creative Design Architects, they’ve gone for footer forms instead of a dedicated contact page. Having created plenty of contact pages over the past 10 years, some fresh inspiration and good ideas are always welcomed! If your business can handle it, also include a phone number, social media links and your address. You probably hear stories from other firms about how many leads their website generates, but have not been able to replicate their success. Emails are best sent with a from: email address that matches your site’s domain. Good form validation should provide users with feedback as they fill your form out so they can see any mistakes before hitting the submit button. One of the best practices for contact forms is evaluating the contact form. BrokerNotes is an online platform that helps investors choose the best brokerage firm for them, based on what they’re investing in and their level of experience. Tune is actually using Marketo to create its forms and this, admittedly, isn’t one of the platform’s biggest strengths. Directly after its nice and easy contact form, the company hits you with a big, bold CTA section asking which kind of project people want to work on. Moosend is an email marketing software provider and like many of the companies we’ll be looking at in this article, it needs to provide extensive contact and support options. Moosend decides to favour sales over support – and that’s fine. Each option is made clear to users and Active Campaign is able to provide the relevant form (or another resource) depending on their answer. A very good contact kind web page design encourage extra customers to contact you thus boosting your conversions. Follow these best practices to ensure that visitors will keep coming to you to ask questions, seek help, and to learn more about your business! is one of the best email marketing solutions for eCommerce brands and it takes a no-nonsense approach to contact page design by simply not having one. Existing customers can get in touch with Moosend’s support team by clicking the Contact Support and visitors also have the options of live chat for an instant response, as well as a help section and a number of webinars for guidance on using Moosend’s software. Instead of asking users for personal information from the get-go, BrokerNotes puts all the focus on them by asking what it can do to help. Let the user decide the best way to reach you based on their need. A previous study looking into the performance of different types of web form revealed that contact forms are by far the worst offender with. 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