Alexa is a virtual assistant that controls Amazon Echo smart speakers and other smart devices with voice commands. Lighting Products (HD, Grow, LED+ and Vintage), Unable to Connect Lights to the C by GE app, Unable to Connect Direct Connect Lights to my Home Wi-Fi Network, Lights Not Responding to Alexa App or Voice Commands, Lights Not Responding to Google Home App or Voice Commands, Lights Not Responding to HomeKit App or Voice Commands. Here's how to quickly troubleshoot the eight most common issues you may encounter with Alexa and your Echo devices. Here are instructions and an easy to follow video to reset your lights: After your lights have been reset, re-connect them to your Google Home app. Launch the Alexa app on your phone or tablet. Type in your C by GE account login information and tap Sign In. GE is previewing two new entries to its C by GE line of smart lighting products today that are slated to arrive later this year: a ceiling light and a light switch. GE's new smart lights and switches take a shine to Google. Power cycle all C by GE light bulbs by turning them off at the power source for 20 seconds; Wait 60 seconds for the bulbs to reconnect ; Check to confirm this worked by giving a voice command or by controlling your lights in the Google Home app; Solution #3: If Solutions #1 and #2 do not work, you may need to do a hard reset of your C by GE lights. After creating or renaming a device in the C by GE app, simply ask âAlexa, discover ⦠After more than a year with a couple of C by GE smart bulbs working seamlessly, they stopped responding to my Google Home mini yesterday. Try this 11 step process and donât forget to count with Mississippi. I have a Leviton DW6HD wall dimmer switch I installed 2 days ago as âOffice Lightsâ. You can check this by going to the Alexa app, tapping the menu, and selecting “Skills and Games.” Then select “Your Skills.” If C by GE is not listed, enable the skill. The bundle contains four A19 soft white LED bulbs to illuminate your space and a smart plug to support scheduling, scene-setting and voice control via popular virtual assistants. Itâs been working fine until this morning. After having a connectivity issue with 1 light switch and deleting/readding in Smartthings, Alexa will not turn it off/on. When I got home it didn't work but I was able to get it to work by downloading the app directly to my phone but then Alexa randomly connected to it and now neither apps work and my light is stuck on the movie scene. I unplugged the C Reach and prepared to return it. If this is your first time setting up C by GE devices with Alexa: Note: This article applies to C by GE bulbs and plugs only. The Alexa app canât control the devices either. After that tap Enable. Pair these C by GE smart LED light bulbs with Google Assistant or C by GE Smart Plug and Amazon Alexa to enable voice control. Bluetooth or Direct Connect Light Bulb/Strip = turn off at the power source for 30 seconds, then turn back on, Smart Plug = unplug for 30 seconds, then plug back in, Smart Dimmer Switches = pull airgap on the bottom of the switch, then push back in, Smart On/Off Button Switch = push in the airgap at the bottom of the switch, Smart On/Off Paddle and Toggle Switch = take off the face plate and push the pinhole button on the switch, C-Reach Smart Bridge = unplug for 30 seconds, then plug back in. Open the Menu from the top left corner. If your C by GE Bluetooth or Direct Connect Lights are not responding to Alexa voice commands or the Alexa app, here are some common solutions: Consumer Lighting (U.s.) Llc. SIMPLE SET UP Connecting your C by GE smart devices to your app has never been easierâweâre talking half as many steps compared to the previous version, on average. When addressing your lights with voice, you can say âlights,â the name of the room your lights are in (for example, Living Room) or the name you assigned your lights. A brighter idea for smarter homes Sol is an all-in-one smart light that has the features, functionality, and voice control of Amazon Alexa. It said it worked with Alexa and I found the skill on the Alexa app. Control your C by GE Smart Light Switch by giving voice commands to Alexa on your phone or tablet or your Alexa-enabled device. C by GE C-Start Smart Switch is a smart light switch which can control both ordinary and smart light bulbs. Google Play and the Google Play logo are trademarks of Google Inc. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Plus, thereâs no hub required, so you can simply connect and control. GE is now offering the C by GE Reach, a $65 Wi-Fi-to-Bluetooth bridge that enables users to control its Life and Sleep bulbs via Amazon's Alexa. It turns out, Alexa did indeed bridge through the C Reach, but did so behind the scenes without any mention of it to me. I'm trying to troubleshoot an issue with the latest Alexa App on IOS (2.2.235542.0) that randomly shows my Hubitat devices with the message "Server is unresponsive". It's impossible to say if Bluetooth will still be an industry standard in 13 years, but this bulb is certainly made to last.Installation is as simple as screwing in Get Tech Support 1-833-202-2695 Enterprise Solutions ⺠Smart Bulbs Comfort Enjoy a warm welcome home. I have been using Alexa for a long time without issue. Before using this skill, you will need to generate names for your devices. Sometimes, manually cycling the light is the only thing you need to do to restore voice control. Replay. The Ge Monogram And C By Ge are Trademarks of General Electric Company Used Under License. Sol, from C by GE. Still no joy. Alexa and Echo usually work seamlessly together, but sometimes problems can arise. Hi all! Confirm you’ve enabled the C by GE skill in the Alexa app. The C by GE app works with voice assistants like the Google Assistant and Amazon Alexa. Alexa might seem to be unresponsive because your Echo is too far away from the router. Then select Skills & Games. When the message comes up you can not see the current state of the device. About 90% of Hue Light issues occur because someone manually shut a light switch off. Or maybe you have the older bulbs, or newer bulbs with older firmware. Ensure your home Wi-Fi network is running and connected to the internet. App Store is a service mark of Apple Inc. If your C by GE devices are not displaying in the Alexa app, disable the C by GE skill, then enable it again. HEREâS WHAT YOU CAN DO WITH THE C BY GE APP: ⢠Turn lights on/off, dim/brighten, or adjust color setting with a single tap ⢠Create preset or custom lighting scenes ⦠I bought a c by ge rgb bulb for the main lamp in my living room. Smart Bulbs. C by GE C-Life Starter Kit Review: Doesn't Hold a Candle to Philips Hue As the company whose founder invented the light bulb, it's only natural that GE has its own line of smart bulbs. I'll tell her "Hey Google, turn on the lamp" and she'll happily give me an "ok" but it doesn't light. As I walked out, I told Alexa to turn off the light, but Alexa couldn't find the light anymore. The companion app lets you control dimming, setting schedules and creating scenes to suit different moods and purposes. Give a voice prompt to Alexa by saying, “Alexa, discover my devices.”. Best answer: While you can control C by GE bulbs locally without a hub, you'll need a C-Reach to control them from out of Bluetooth range or use them with Amazon's Alexa ⦠Using the C by GE app, you can set schedules, control your lights when away from home and even setup voice controls using Amazon Alexa or Google Assistant. You don't need a hub, and the system is easy to setup. Like the original white bulb, this uses LED lighting with a maximum brightness of 760 lumens. App Store is a service mark of Apple Inc. The C by GE skill is compatible with Alexa when C by GE Smart Bulbs are paired with a C by GE Smart Plug, Smart Switch or C-Reach Smart Bridge. Alexa says itâs unresponsive. Thanks, ⦠Brightness (All C by GE Lights) Alexa, dim lights to 50%. C by GE How-to: Enable the C by GE Skill in Amazon Alexa App for C-Reach Google Play and the Google Play logo are trademarks of Google Inc. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Reveal ® Is A Trademark of Consumer Lighting (U.s.) Llc. The devices still respond to voice commands. Learn more about: Scenes. In order to reset them and troubleshoot, I couldn't just remove the problem light - I had to remove the entire C by GE link, which removed all the lights. 3.0 out of 5 stars. Anyone else experiencing this issue and able to determine if its on Amazon or Hubitat's end? Confirm youâve enabled the C by GE skill in the Alexa app; You can check this by going to the Alexa app, tapping the menu, and selecting âSkills and Games.â Then select âYour Skills.â If C by GE is not listed, enable the skill. Lighting Products (HD, Grow, LED+ and Vintage), C by GE light stopped responding to the Google Home app or Voice Assistant, How To: Factory Reset Your C by GE Smart Bulbs, Reboot all Google Nest devices in your home, Set Up Your C by GE Lights and Google Assistant (Made For Google Simple Set Up), Devices in C-Reach location are no longer responding, Make sure the power source for lights are turned on, Wait 30 seconds while Google connects to your lights, Check to confirm this worked by giving a voice command or by controlling your lights in the Google Home app, Power cycle all C by GE light bulbs by turning them off at the power source for 20 seconds, Wait 60 seconds for the bulbs to reconnect. Pair Full Color Smart Bulbs and Light Strips with the C by GE App to create customized scenes, explore millions of colors, save your favorites, and makeover a room with one touch. There are two ways to define these names: ⢠Use the names you previously set up in the C by GE app. Important: One of your connected C by GE devices must be a C by GE Wi-Fi device in order to enable Alexa control.Our Wi-Fi devices include the Smart Plug, Smart Switch or C-Reach. The Ge Monogram And C By Ge are Trademarks of General Electric Company Used Under License. First, connect your C by GE devices to the C by GE app.. I suspect that's where others here are getting stuck. C by GE On/Off Smart Switch Button Style, White, Wi-Fi, Works with Alexa and Google Assistant Without a Hub, Works with HomeKit with Hub, Neutral Wire Required, Single-Pole/3-Way Replacement Learn more about the GE Lighting 93105002 In that case, try these 13 steps. The Bluetooth word mark is a registered trademark owned by Bluetooth SIG, Inc., and any use of such mark by GE is under license. Brighten your home with this 2-pack of C by GE smart LED light bulbs. Now you can enjoy faster, simpler, more reliable control of your C by GE smart devices. I donât see anywhere to do that in the Alexa App. If your C by GE devices are not displaying in the Alexa app, disable the C by GE skill, then enable it again. They were still present in the app, but unresponsive. The Leviton app turns it on/off fine. Confirm your C by GE lights are connected to the C by GE app. Type in "cbyge" towards the Search box in the top right. Meet the C by GE appârebuilt for the speed of life. So if you ask Alexa to turn on a light, and she responds "Okay" but the light does not come on, try manually switching it on and off until the light illuminates. Control your C by GE Smart Lights with Amazon Alexa. GE Lighting 93103491 C by GE On/Off Smart Plug, White, Compatible with Alexa and Google Assistant, WiFi Enabled, No Hub Required 4.2 out of 5 stars 1,437 CDN$ 38.74 This morning Alexa is returning the message âsorry, the device or group NAME is not respondingâ for all my ISY devices. If Solutions #1 and #2 do not work, you may need to do a hard reset of your C by GE lights. Smart Home Products (C by GE) Smart Bulbs. Same here. GE estimates it will last around 13.7 years if you only use it three hours a day. Tap the found C by GE Alexa skill. The lights are turned on or off). ⦠5 days ago, I had a few lights that randomly stopped connecting to Google Home. Turn your house into a smart home with this C by GE Smart Room starter pack. The industryâs first lighting product with Amazon Alexa built in, Sol is part of GE Lightingâs vision to unleash the power of your home, enabling you and your home to do more. If your C by GE lights are directly connected to Google Home through the Made For Google simple set up and your C by GE lights stopped responding to your Google Home app or voice commands, here are some common solutions: Consumer Lighting (U.s.) Llc. You also gain access to voice controls through either Alexa ⦠Anyone thatâs ever dabbled in smart home tech knows that part of the experience involves an eventual reset. Here are some voice commands to get you started. The Bluetooth word mark is a registered trademark owned by Bluetooth SIG, Inc., and any use of such mark by GE is under license. They work with everything, but the newest "C by GE" smart bulbs and switches were made with the Google Assistant in mind. Just spent ⦠Reveal ® Is A Trademark of Consumer Lighting (U.s.) Llc. Iâve disabled the switch in Alexa and re-enabled it a couple of times. The internet for a long time without issue for your devices Alexa app encounter with Alexa and I the! 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