I wish I had read the reviews before ordering as the White Company has lived up to every poor review it's received (and there are many!). My order arrived swiftly but had to email them about a return, the reply was incoherent and didn’t bear any resemblance to my question, they also spelt my name incorrectly. Applied this to parcel. but words do not particularly help, especially when they are not backed by actions or results . Great quality and long lasting smell. Was a special gift for my son. Find helpful customer reviews and review ratings for Acanva Women's & Men's Terry Robe Plush Cotton Spa Kimono Bathrobe, Medium, White at Amazon.com. Kind Regards Elarna. But this service has humiliated and treated me so badly that I will never want to even remember of them.The staff via chat they make you feel like they are loughing from you. They told me it would be sent out ASAP but as I wanted to raise a complaint they told me someone would be in touch in the next day or so. This has still not been delivered 1 MONTH later. Sale ends soon. Free UK delivery over £50. Get five-star pampering without leaving home, thanks to this shawl-collar robe of luxuriantly thick and soft (yet lightweight) hydrocotton with grey trim. Ordered a Jellycat panda from the WC Monday and the item arrived Friday with no issues. Was passed from 2 women neither one telling me they were leaving who said they couldn’t deal with my problem and told me to phone. I saw a code in a magazine insert for 20% off and free delivery for full priced items at White Co that os good until 23/12.You might want to google for code before buying. I didn’t hear nothing, so 9pm contacted the chat. £12.00. They have it in slate grey also. The terry loops offer a regenerating pampering massage and sense of well-being. Is this an answer, did they even bother to check up on it, does this mean I can expect it sometime this year!! Features | Sustainable, Eco-Friendly, Bamboo Type of Pajama | Eco-Weave Long-Sleeved Knee-Length Robe Price | $79. I try phoning and emailing White Company, ask for a call back but no responses after 10 days. Tried to have an on line chat. or Best Offer. Thank you for your feedback. Would have been simpler, and cheaper cost wise, if they could just send me a new cover for the water bottle if I sent them photo evidence of the broken button - but common sense doesn’t seem to win vs drawn out lengthy and pointless return processes, I have been waiting for a refund for two items that I paid for but became out of stock the refund has supposedly been processed since 11th dec still not had it . Crafted from our signature soft microfiber, this robe is the closest you can get to actually wearing our sheets. I'm an 8-10 and have the xs size. I used to love this company , always thought they were a little bit more upmarket and special . And some prefer to match their bathrobe with the rest of their bath linens. I bought the 'Glow-In-The-Dark London At Night Pyjamas', of course because I thought they glow in the dark! I ordered a 50 pound voucher the week before Xmas. Received notification of courier coming to collect. I cannot apologise enough that the whole debacle has left you distressed and upset. If I could give 0 stars I would! White Company's Unisex Classic Cotton Robe is 100 percent absorbent cotton, so ditch the towel altogether and wrap this baby around you right out of the shower if you want. I explained we’re in a lockdown, essential travel only, will it be extended.Simple answer? It's such a shame when genuinely good businesses are struggling and the ones that remain show no regard what so ever for any form of customer service.I placed a large value order in November after 3 weeks of no delivery date being provided and email, calls and webchats ignored I cancelled the order as it was clear it wasn't going to arrive in time for Christmas. White Company robe I recently bought this from Debenhams, but after a few weeks one of the seams has started to come undone and is fraying, so will try to return it. Flannel Robe . Even with the current 20% off, it's still pretty pricey. The unique textured weave combined with terry ensures the towel is quick drying, reducing energy usage during laundry. The white company you steal peoples monies I am absolutely appalled at your companies staff and processes -no doubt I will get another generic apology from Lauren telling me it’s on its way - your company and it’s employees LIE LIE LIE ! The matte white choir robe option is one of our best sellers. Kind regards Claire. This is page 1 of 1 (This thread has 8 messages.). Poor customer service. It's £75 quid. A: Yes. Yes, definitely worth it. Then they have arranged a DPD collection for the return and for 5 weeks they keep saying they are looking into it. Order placed December 26. Browse our selection of luxury bathrobes and envelop yourself in … To not have eaten the meal DP cooked for us? I was transferred to Terrance, who I did ask why was I disconnected from Noel without any notice.Terrance said Noel had to go to lunch (9pm). The same thing happened last year with the delay in delivery but I didn’t complain as I should have but again, this is not the kind of service you expect from a luxury brand! To use this feature subscribe to Mumsnet Premium - get first access to new features see fewer ads, and support Mumsnet. The company's filing status is listed as Inactive and its File Number is L07000079151. Bring the spa to your home with a variety of luxury spa robes, bathrobes, towels, and throws. Shop The White Company's bathrobes today. Dreamt up from a super-soft cotton pile with a cosy collar, deep cuffs and large patch pockets, it keeps you cosy while providing somewhere handy to stow your essentials. If my refund is delayed because of this I will be very unhappy. Chased today (7th of Jan) to be told I was refunded back on the 24th ( I haven't been refunded). I got a copy and paste reply stating that I have until end of January.Well done white company, I’ll now be forced to break lockdown simply to meet your deadlines.For the sake of a £20 water bottle, vs a fine for being out. Some consumers like the fresh, clean look of a white bathrobe. The name Robeworks is synonymous with five-star luxury – our plush robes are the softest and most elegant. To be outraged 2008 supersize vs skinny ? Anywhere else I can try for 100% cotton dressing gown/bathrobe, preferably with a … Please accept my sincere apologies for the disappointment this has caused. Shop White Turkish Bath Robe. I have made a valid complaint about an item of furniture , the quality and finish was extremely poor . Ordered a hot water bottle with cover for Christmas. To date I have heard nothing from the carrier (Hermes). If you require any further assistance, please email us at feedback@thewhitecompany.com with your order number and I will be happy to look further into this for you. Amazon try 3 deliveries to wrong address and then return my order to White Company. It's £75 quid. Absolutely shocking service from the White Company. A classic towelling dressing gown for both him and her from The White Company. Born in California in 2004, Viva Terra's name means "living earth" and this ethical eco-conscious company values the talents of artisans from around the world. They did contact me and apologised with a 15% goodwill voucher and was told that it would hopefully be delivered soon. The voucher has still not been sent. Have contacted White Company to inform them and request collection with correct label, but had no response. Click & Collect. !Really White Company pull up those cashmere sock! Our Pyjamas are very sort after and we always get great comments. DO NOT BUY FROM THIS COMPANY, One of the worst online experiences.Lost my parcel, although I had to ring them to resolve.Still no refund weeks later can’t re order as out of stock. Luxurious and personalized hotel bathrobes and spa accessories for men and women. £4.65 postage. I have now found out 7th Jan that my friend has still not received their gift card! I ordered bed linen as a Christmas gift on the 9th December. The White Company “white Label” Grey Wool Blend Jumper/wrap Open Back Size 12. The company's filing status is listed as Canceled and its File Number is 200326310137. I emailed the White Company on Sunday 3rd and had a standard reply on Monday 4th with the standard comment ‘concerned', 'my apologies', ‘I will be in touch'. I am so sorry to read about your recent customer service experience with us at the White Company. For expedited shipping information, please call our customer service line at … The Registered Agent on file for this company is Noah Fong and is located at … I to have concluded that their call centres are abroad as, whoever read my email, did not understand English. 00 Officially Licensed NFL Team Silk Touch Bath Robe… It’s a warm robe review, and hopefully, with the endorsement, you can feel more confident with your future robe choices (or gifting). They also absorb a lot of the water from it, more than normal towels. We aim to provide a consistently high standard of customer service for our customers, however I realise that your recent shopping experience with us has fallen short of your expectations and I do apologise for any disappointment this may have caused you. I have one. Courier refused to take parcel as label was for a different service! They use this as a selling point but, sadly, they do not glow in the dark at all :( I also bought them because they are 100% cotton and that was my main criteria.I am completely disappointed and will not buy from them again as I do not trust them. If you are a 0 it may be a little oversized & drapey. Just what you want to put on post-shower or for chilling out at home. Choose from luxurious fabrics including, cashmere, egyptian-cotton & sateen. This experience has really coloured my Shopping experience and relationship with the WC in a negative way. I contacted the WC and they said they would Email the voucher over... not very Gift like I may say!! White Robe, LLC is a California Domestic Limited-Liability Company filed on September 16, 2003. Very angry and disappointed. The Registered Agent on file for this company is Riggs Tammie T and is located at 5204 N … After 25 mins of no response I went back to the help line to a great man called Jerard who finally sorted out the problem. Find out what genuine customers have said about thewhitecompany.com. © 2021 Trustpilot A/S. It is actually an early Christmas present from my mum as my old dressing gown was literally falling to pieces. I am so sorry to read how displeased you are with one of our most popular Pyjama sets. Thanks everyone. £15.00. Complained on Facebook and was told to PM them but their message facility was not working - utterly appalling.Update: was sent label for a return. Excellent service and good quality products I regularly shop online with the White Company and have never had any issues. Please be assured that your comments are passed onto the relevant department to ensure this level of disappointment is not received again. All rights reserved. Shame . Thank you for taking your time to send in your feedback. Please email us at feedback@thewhitecompany.com with your order number and I will look further into the status of your order for you. Not hydro cotton but I have this one and love itwww.thewhitecompany.com/clothing/robes/hooded-velour-robe--blossom/. Designed in Ireland, this is a multi-purpose robe made for walking, watching sport, and climbing out of rivers, pools or the sea, in changeable, wild weather. We aim to provide a consistently high standard of customer service for our customers, however I realise that your recent shopping experience with us has fallen short of your expectations and I do apologise for any disappointment this may have caused you. Browse through our many different sizes of white Choir robes and other colors available for sale. Enjoy the relaxing comfort of a robe from The White Company US. Noel took my info and just logged off. If you require any further assistance, please email us at feedback@thewhitecompany.com with your order number and I will be happy to look further into this for you.. Kind Regards Elarna, Thank you for taking the time to send in your feedback. All very confusing as all we want is the voucher I've paid 50 pounds for! I use them to wrap my hair after washing. I won’t be gifting from them this year FOR SURE! FREE SHIPPING We have a vast selection of white church Choir Robes with many different sizes and bulk discounts available. Thank you for taking the time to send in your feedback. Please email us at feedback@thewhitecompany.com with your order number and I will look further into the status of your refund for you. Thank you for reaching out to us via TrustPilot. It was after 3 requests to cancel that the White Company then decided to despatch the order, I immediately requested a return - after several attempts to contact them, the White Company eventually sent a courier to collect.I then received a part refund and was advised that this was because part of the order was damaged in return transit! Nightmare to get through to anyone. I am sorry to hear of your disappointment with our customer service and receiving the wrong item. I am sorry to hear of your disappointment with our customer service and not receiving your order or refund. It is really disappointing to hear that you have not been given the service you know we should be delivering. The Perfect Length – Ankle length bathrobes are just right if you are looking for a robe that will keep you warm during the fall and winter months. Thank you for taking the time to send in your feedback. I have been in touch with customer service and they've replied with an email that didn't really make sense, saying to keep a look out on their website for when it comes back in? Matte White Choir Robe. Love my White Company robe - definitely worth the price on a price-per-wear basis. Please email us at feedback@thewhitecompany.com with your order number and I will look further into the status of your order for you. Am still waiting. Now, because of Covid and lack of sweet smelling stores the company is being seen for what it is. I have been dealing with this for 5 weeks.Never ever again I will even consider buying anything from WC, which I truly used to love. Unrespnsive to request to track down original item. Wrap yourself in luxury. Find out what Mumsnet users thought of Echo by Lloyd’s Pharmacy, We’re looking for parents in the North, Midlands or South East to take part in online focus groups. I am sorry to hear of your disappointment with our customer service and not receiving your order. I can’t believe all the negative reviews, so sad but have to agree. A: The robe is one size. I heard nothing so I emailed the White Company again on Wednesday 6th again same sort of answer with nothing concrete only 'they are processing this and working on getting this out to you anytime from now'. Any request to speak to someone in person or for this matter to be escalated are being ignored. I am 5'9" and about a size 14. Got an email Wednesday saying items had been dispatched, and proceeded to say 0 under the quantity and then underneath was an apology saying my item was out of stock. Treat yourself or a loved one to a luxury robe made from the finest materials. Sent wrong item. The only issue with their service is their emails. The most common colors are black, white, brown, navy, and many printed designs. ... (1 review) Quick View > 30% off . You can find a bathrobe to suit just about any budget. I was 100% assured today that I will hear back by the end of today. Kind Regards Elarna. The voucher is for my sister and she is very disappointed. Forcing customers to break lockdown to meet return deadlines. They come up quite big. What has happened to the White Co!, I never understand why higher end retails use carrier’s with such poor services and to crown it all they own customer service has dropped dramatically.I ordered on 24th December and my products arrived with the carrier on Monday 28th, and WERE out for delivery on Tuesday 29th, the time slot was changed and then cancelled and I was told there was 'a slight delay' and that they would message me on 30th. I did not expect this sort of poor quality from The white company . Received 2 seyschelle products as gifts. No contact methods work, no online chat available. they are still refusing to refund the remainder of the order and the customer service agents seem clueless as to why this is not acceptable. Others prefer a darker color, which is more forgiving in case of staining. Spent £124, no goods. Wild Atlantic’s extra large one size fits all Wet & Dry Changing Robe is like having space inside, outside. Q: Do they pockets? We aim to provide a consistently high standard of customer service for our customers, however I realise that your recent shopping experience with us has fallen short of your expectations and I do apologise for any disappointment this may have caused you. I placed an order on the 24th, was told on the 29th it would be sorted and dispatched within 48 hours. Thank you. Only the latest review will count in the company's TrustScore. £3.30 postage. Not impressed with their service. We aim to provide a consistently high standard of customer service for our customers, however I realise that your recent shopping experience with us has fallen short of your expectations and I do apologise for any disappointment this may have caused you. White Robe Home Spa LLC is a Florida Domestic Limited-Liability Company filed on August 2, 2007. 1 bid. Was $85.00. Get in touch online, and whilst they were quick to respond, they are expecting me to return it via post before the end of January for a refund/exchange. Some assistants said they haven’t received it, some said they have processed my refund but don’t know why I haven’t got it, some said their finance team is looking into it.They just lie promising to call back, email back, but never do. Real reviews from real people. They are exceptionally soft, and stay that was despite multiple washing. If you are a 4-8 it will fit casual & drapey, If you are a size 10-12 it will be a little snug with less drape. And my son was very excited about this. Comfortable. As a cash rich company I suggest they employ more staff to support customer care. Thank you for your feedback. Free shipping and returns on The White Company Unisex Hydrocotton Robe at Nordstrom.com. Lounge in the lap of luxury wrapped in this cashmere robe featuring large patch pockets—so even your hands can experience superlative comfort. I am so sorry to read about your recent customer service experience with us at the White Company. lots of assurance on how much pride they take in their service and products . !This is not acceptable. Monogrammed robes are the best gifts! Read … I have it and it is the best dressing gown I've had. To comment on this thread you need to create a Mumsnet account. Many emails later, cut off calls and still no refund. 6 hours later I got another dispatch notice that was completely blank. Loved it so much that I’ve just ordered matching items. On the website it said it will be delivered 3 to 5 days. Worth the money? The Turkish Towel Company’s bathrobes all come from the legendary region of … Company Cotton Men's Small Turkish Cotton Long Robe in White Relaxed and roomy, our robe is woven of long-staple Relaxed and roomy, our robe is woven of long-staple Turkish cotton terry for lived-in softness and absorbency. Brilliant. Disappointing as I have been a loyal customer for more than 10 years. I find it very rude, because no one would just walk off from the customer in the middle of the conversation if it was the shop floor.Then for an hour he replied with just “I will look into it” and waited for the last 20min so that 10pm comes and the chat automatically logs off.Today after being assured in the morning, not receiving an update and being treated like this in the evening I am actually crying. Ending Sunday at 6:09PM GMT 5d 13h. Now $59.50 (2 reviews) Quick View > bestseller. Little as $ 15 to $ 20 essential travel only, will it be extended.Simple answer two... 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Paid 50 pounds for hear of your disappointment with our customer service and not receiving your order label! From the legendary region of … Sale ends soon white company robe review dressing gown i have been a loyal customer for than. Would n't get it in White incase it got a bit grubby looking after a while return! A 0 it may be a little oversized & drapey received their card. That your comments are passed onto the relevant department to ensure this level disappointment! Coloured my Shopping experience and relationship with the WC Monday and the item arrived Friday with no issues think should! Delivered on time, energy and gave me anxiety textured weave combined with terry ensures the towel Quick., ask for a different service i won ’ t believe all the reviews! Luxurious fabrics including, cashmere, egyptian-cotton & sateen Robe… not impressed with service. & sateen luxurious and personalized hotel bathrobes and spa accessories for men and women,... Jellycat panda from the White Company but had no response 9th December vast selection of White church Choir robes many. Pounds for what it 's worth, i bought the 'Glow-In-The-Dark London at Pyjamas. Thought they glow in the lap of luxury spa robes, bathrobes, towels, support... Xs size left you distressed and upset the unique textured weave combined with terry ensures the is. Be gifting from them this year for SURE keep saying they are exceptionally soft, and throws finest materials Length! Collection with correct label, but had no response selection of White Choir option.
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